Policy

Multispace is committed to respecting your privacy and protecting your personal information. We recognize our obligation to keep sensitive information secure and have created this statement to share and explain the current information management practices on our websites. 

This Privacy Policy together with any other policies or notices made available to you when we collect Personal Information from you.

We are committed to protecting your privacy whether you are browsing for information or conducting business electronically. 

When we refer to Personal Information, we mean any information about an individual from which that person can be identified. It does not include data where the identity has been removed, which is referred to as anonymous data.
We use Personal Information collected:

• to fulfil your requests and applications, including in relation to any of our Services;
• to provide access to and/or use of our Services and the digital platforms that we operate or that are operated on our behalf;
• to contact you, including providing you with communications in relation to any applications to our Services and to inform you of any relevant upcoming Services, opportunities and offers;
• to send related updates, if applicable; 
• to provide you goods, documentation or other materials in the course of providing our Services;
• to provide you with promotional/informative content based on your preferences;
• to respond to any questions and/or concerns that you submit to us; 
• to allow other users of our Services to search and find any public profile you may maintain when using our Services; 
• to compile relevant statistics and to monitor the performance of our Services; 
• to identify and better understand the users of our Services, where they come from, and what part of our Services interests them, for internal analytics and statistical purposes and to improve the relevance of content on our Services;
• to refine and develop our systems and analytics and to increase quality assurance and standards for our Services. For example, messages shared with our chatbot will be part of a machine learning process used to improve the chatbot’s natural language processing and other capabilities. This content is aggregated and can only be seen by restricted members of our staff and administrators of our Services; and
• for such other uses you authorise and/or consent to from time to time. 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may have to suspend or terminate your access to part or all of our Services.
If you share any personal data of a third party with us, please ensure that you have the express consent from that third party which permits you to share their personal data with us (and we will assume that you have such consent prior to sharing their personal data with us). We strongly advise you to keep a record of their consent and provide them with a copy of, or link to, this Privacy Policy. You acknowledge and agree that you shall remain fully responsible and liable for obtaining the relevant consent from that third party and for sharing their personal data with us. 

Collection and use of online information
When you visit our websites, we will not collect your personal information unless you choose to use and receive online products and services that require it. All data capture uses up-to-date security mechanisms to ensure the integrity and confidentiality of information and systems.

Collection of IP address
Our web server(s) may automatically collects your IP address when you visit our websites (your IP address is your computer's unique address that lets other computers attached to the Internet know where to send data, but does not identify you individually). We use your IP address to help diagnose problems with our server and to compile statistics on site usage.

Use of cookies
Multispace websites may use cookies. Cookie collects information about your travel activities and preferences that allows Multispace and/or approved third party companies to engage with you through personalized, relevant adverts when you're browsing other websites and social media platforms.

Protection of personal information
The personal information you enter on our websites is only available to the authorized Multispace employees who have a need to know it. It will not be available for public inspection without your consent. Also no website user-information will be shared, sold, or transferred to any third party without your prior consent.

Security
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information formation submitted to us, both during transmission and once we receive it. Our Services use appropriate technical and organisational security measures to protect your Personal Information. The measures used are designed to provide a level of security appropriate to the risk of unauthorised or unlawful processing of your Personal Information.
Unfortunately, the transmission of Personal Information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us through our Services. Any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access. Please note that no website or online service can ever be guaranteed as 100% secure and you should take reasonable precautions to protect your Personal Information (for example, by sharing Personal Information only with operators of websites and other digital platforms that you trust, by keeping any login details secure and confidential and by using antivirus software on your devices).
We will retain your Personal Information for as long as we deem necessary or appropriate, including to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to request that we no longer use your Personal Information, please contact us via our Reach Us page.

 
Important notice
Some of our websites link to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. When you link to an outside website, you are leaving the Multispace website and our information management policies no longer apply.

Third Party Website Disclaimer
Multispace website may periodically provide links to third-party websites (Third-Party Sites). This Agreement governs this Site only and not any Third-Party Sites.

Our decision to provide a link to a Third-Party Site is not an endorsement of the content or services in that linked Third-Party Site.

 
Multispace does not operate or control any Third-Party Sites or any information contained therein. 
Multispace makes no representation or warranty as to the availability or accuracy on information contained in any Third-Party Site and expressly disclaims any responsibility for the content and the accuracy of the information provided in any Third Party Sites

You agree to hold Multispace harmless and absolve Multispace from any and all liability, losses, damages and/or expenses incurred in connection with your use of any Third Party Site. You further agree that Multispace shall not be liable or responsible to you in any way for any products or services available on any Third-Party Sites or any transaction carried out on or via a Third-Party Site.

 
If you decide to access linked Third-Party Sites, you do so at your own risk. You agree that Multispace is not liable for any information obtained, viruses or malware, operational failures, interruptions of service or connection failures experienced due to your use of a Third-Party Site.

 
You should direct any concerns regarding any Third-Party Sites to the administrator of the applicable Third-Party Site. You expressly acknowledge that the security and privacy policies of any Third-Party Site may be different to Multispace’s policies. You should refer to the separate terms of use, privacy policies and other rules posted on Third-Party Sites before you use any Third-Party Site.

External links To Multispace website
A site that links to the Multispace website should not misrepresent its relationship with Multispace. This means:

- A browser or border environment should not be created around Multispace content
- The Multispace logo should not be used without the permission of Multispace
- The site should not present false/inaccurate information about Multispace services

Notification of Privacy Policy Changes
We may update this Privacy Policy to reflect changes to our information practices or any relevant statute, regulations and/or policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact
You can contact us about this Privacy Policy or in order to exercise your data protection rights via our Reach Us page. We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.